Heathrow Epinion aviation market research

Heathrow Airport has been awarded Airport Council International Europe’s prestigious Best Airport Award , over 25 million passengers, for the second time and for the first time Heathrow won the Eco-Innovation Award

The awards come after a double record-breaking year for the airport with 73.4  million passengers and the achievement of the highest ever passenger satisfaction scores. They also acknowledge the significant improvements Heathrow has collectively made in environmental management – making Heathrow more environmentally sustainable now and in the future and meeting their commitment to local communities.

The ACI Best Airport Award comes on top of 2015 Skytrax Awards for the Best Airport in Western Europe and Terminal 5 the World’s Best Airport Terminal for the fourth year running. Terminal 2 - The Queen’s Terminal, launched in 2014, was chosen  by Air Transport World as the World’s Airport of the Year with Star Alliance.

The Eco-Innovation Award recognises that Heathrow's commitments extend beyond their perimeter fence and to the communities around the Airport.  This year Heathrow launched their first airport “Sound Lab” giving stakeholders a realistic experience of how aircraft noise will reduce with new planes and operating procedures; adobe buildings, futuristic-looking quiet outdoor learning spaces built for local primary schools in areas of high aircraft noise; and their programme with airlines and the aviation industry to reduce aircraft noise. The award also recognises the integrated transport system connecting passengers and the airport to London and the UK as well as hosting the world’s largest single site car-share scheme and the UK’s first publically accessible hydrogen refuelling site.


On accepting the awards Heathrow Chief Executive John Holland-Kaye said “I am immensely proud to receive these awards on behalf of Team Heathrow. I want to thank the 76,000 people who work at Heathrow for delivering  industry leading environmental standards and passenger service. 

Heathrow plays a hugely important role both as the front door to the UK and connecting Britain with the world. Our efforts to make this one of the best airports in the world have been recognised and we now need permission to expand Heathrow to take our country even further.”


- By Jesper Wilhelmsen

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